The official Medicare telephone service is 1-800-MEDICARE (1-800-633-4227); TTY users can call 1-877-486-2048. A business using “Medicare coverage helpline” in an advertisement is not necessarily the government’s service.
Choose the right source of help
| Who to contact | What they can help with |
|---|---|
| Medicare | Original Medicare benefits, claims, cards and suspected Medicare fraud. |
| Your current health or Part D plan | Plan benefits, provider networks, authorizations and member-service issues. |
| State Health Insurance Assistance Program, or SHIP | Free personalized Medicare counseling, independent of insurers and health plans. |
| A private Licensed Insurance Agent | Explanation and comparison of the plans the agent represents. |
Medicare Advisors Insurance Group LLC is a private insurance agency. Our company’s contact number is separate from 1-800-MEDICARE. Speaking with a private agency does not create a government coverage decision.
How to check an unfamiliar helpline
- Ask for the legal business name and whether it is a government program, insurer or private agency.
- Check contact details independently instead of relying on caller ID or a sponsored result.
- Ask which plans the agent represents and what information is needed.
- Do not rely on benefit, price or eligibility promises that are not supported by the actual plan documents and your circumstances.
- Read any consent and enrollment request before agreeing.
A name or a positive online review alone cannot establish legitimacy. This guide does not endorse or accuse a particular private helpline. Verify the specific business and the purpose of the call.
Protect your Medicare number
Share identifying information only with verified providers, insurers, authorized agents or trusted assistance programs when needed. Medicare will not make an unsolicited sales call or demand personal information to keep your benefits. If someone threatens cancellation or asks for payment in a suspicious call, hang up and contact Medicare using the official number.
Review claims for services you did not receive. If you suspect misuse, contact Medicare promptly and follow its fraud-reporting instructions. Do not post your Medicare number, Social Security number or medical records in a public comment.
Related coverage questions
- How to Enroll in Medicare: Steps, Timing and Where to Get Help
- Who Is Eligible for Medicare? Age, Disability and Enrollment
- How to Verify Your Medicare Coverage and Plan Enrollment